Shipping policy

Effective Date: 01/09/2026

Thank you for choosing Vishal Trend. This Shipping & Delivery Policy applies to orders placed through Vishal Trend.

Our products include Colouring Books, Drawing Books, Activity Books, Writing Books, Practice Books and other similar books.

1. Order Processing

  • Orders are generally processed within 1–2 business days after successful confirmation of the order.

  • Orders placed on Sundays or public holidays will generally be processed on the next business day.

  • Order processing may take additional time during festivals, promotional periods, high-demand periods or due to circumstances beyond our reasonable control.

  • Once the order has been dispatched, the customer will receive relevant shipping/tracking information, wherever available.

2. Delivery Time

The estimated delivery time is generally 3–7 business days from the date of dispatch.

Delivery timelines may vary depending on:

  • Delivery location;

  • Courier/service availability;

  • Weather conditions;

  • Public holidays;

  • Transportation delays;

  • Incorrect or incomplete address details; or

  • Other circumstances beyond our reasonable control.

The delivery date displayed at the time of placing the order is an estimated date and may vary.

3. Shipping Charges

Shipping charges, if applicable, will be displayed to the customer before the order is confirmed.

We may offer free shipping on selected products, orders above a specified value, or during promotional periods.

Any applicable shipping charges will be clearly communicated during checkout.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Name of recipient;

  • House/Flat/Building number;

  • Street/Area;

  • City;

  • State;

  • PIN Code; and

  • Contact number.

We will not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

5. Order Tracking

Where tracking is available, the tracking details will be shared with the customer through email, SMS, WhatsApp or other available communication channels.

Customers can use the tracking information to check the status of their shipment.

6. Failed Delivery / Undelivered Orders

If delivery cannot be completed because:

  • The customer is unavailable;

  • The address is incorrect or incomplete;

  • The customer refuses to accept the parcel;

  • The courier is unable to contact the customer; or

  • The delivery attempt is otherwise unsuccessful,

the courier may make additional delivery attempts or return the package to us.

If an order is returned to us due to reasons attributable to the customer, any re-shipping may be subject to additional shipping charges, where applicable.

7. Damaged Package / Product

Customers are advised to check the package at the time of delivery, wherever reasonably possible.

If the package or book appears to be damaged, torn or materially affected, the customer should:

  1. Take photographs/videos of the package and product;

  2. Retain the original packaging; and

  3. Contact us within 48 hours of delivery.

We may request photographs, videos, order details or other information to verify the issue.

For verified damaged, defective or incorrect products, the customer may be eligible for replacement or refund in accordance with our Return & Refund Policy.

8. Wrong Product Delivered

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

After verification, we will arrange for the correct product to be delivered or provide an eligible refund/replacement.

9. Multiple Products in One Order

If an order contains multiple products, we may ship the products together or separately depending on product availability, warehouse location and logistics arrangements.

If products are shipped separately, the customer may receive separate tracking information.

10. Cash on Delivery (COD)

Where Cash on Delivery is available, the customer must pay the applicable order amount to the delivery agent at the time of delivery.

COD availability may vary depending on the delivery location, order value and courier/service provider.

11. International Shipping

Unless specifically stated on our website, we currently do not offer international shipping.

If international shipping is offered in the future, applicable shipping charges, customs duties, taxes and other charges will be communicated separately.

12. Delayed Delivery

Although we make reasonable efforts to deliver orders within the estimated timeframe, we do not guarantee delivery on a particular date.

Delivery may be delayed due to circumstances beyond our reasonable control, including natural events, transportation disruptions, courier delays, strikes, government restrictions or other unforeseen circumstances.

We will make reasonable efforts to assist customers in tracking delayed shipments.

13. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If cancellation is not possible, the customer may need to accept the delivery and follow the applicable Return & Refund Policy, subject to the eligibility conditions mentioned therein.

14. Contact Us

For shipping and delivery-related queries, please contact:

Vishal Trend
Address: 27/109/1B/1-A, Gali No.16, 
               Jwala Nagar Shahdara, Delhi-110032
Email: vishaltrend2023@gmail.com
Phone: +91-9910882120
Website: vishaltrend.com

Important Note

This Shipping & Delivery Policy should be read together with our Terms & Conditions and Return & Refund Policy. The policy is subject to applicable Indian laws and regulations.